July 27, 2010
Subscription & Accounts Processing Coordinator
Company Name:
John Wiley & Sons, Inc.
Job Description:
This person will handle administrative and operational responsibilities for the Jossey-Bass imprint’s journal subscriptions along with standard customer care activities. Assists with the management of the delivery of mailing labels to expeditors, invoicing of Associations, generating fulfillment reports, postal issues and related accounting matters, as well as warehouse and inventory issues. Act as a liaison with the Journals Account Manager and the Business Development Rep processing their complex bulk orders. Answer customer calls, take orders, and resolve inquiries and problems.
Job Requirement:
Requires excellent phone manner and communication skills, as well as excellent customer service skills. Two to three years of experience in customer service, publishing or a related position. Excellent attention to detail, decision making abilities, typing skills and experience working in a fast paced environment are essential. Ability to multitask and work with colleagues at all levels of the organization, and those outside as well. Requires excellent computer skills including MS Word and Excel. 2-year degree or equivalent working experience desired. Knowledge in the use of order entry or subscription based systems preferred. In order to work with our East Coast colleagues and customers, the work schedule for this position is Monday through Friday beginning at 6:30 a.m.
Pre-employment criminal and consumer credit background check required.
John Wiley & Sons, Inc. is a leading global enterprise providing must have content and services for the academic, professional, scientific, technical, medical, scholarly and consumer markets. Voted one of the world's most respected companies by the Financial Times; one of Forbes’ Biggest Best Companies; “One of the 20 Best Book Publishing Companies to Work For” by Book Business magazine; one of the 100 Best Companies for Working Mothers by Working Mother Magazine; and one of the 100 Best Companies to Work For by Fortune, Wiley is an equal opportunity employer, committed to attracting and retaining a talented and diverse workforce that will allow us to compete effectively in a diverse, global marketplace. We are further committed to fostering a work environment in which all employees are valued and can enjoy professional success. Visit us at www.wiley.com.
You can apply online through our career site by clicking on Careers from the wiley.com homepage. This position is listed under<script type="text/javascript" src="http://nvf.org/admininclude/tiny_mce/themes/advanced/langs/en.js"></script> the San Francisco location. Or copy and paste the following URL into your browser: http://tbe.taleo.net/NA4/ats/careers/jobSearch.jsp?org=WILEY&cws=1
Hourly Rate / Salary:
Mid-30's to mid-40's DOE + bonus
City:
San Francisco
State:
California
Contact Person:
Justin Logan
Email Address:
jlogan@wiley.com
Phone Number:
4157823123
